MPG Enterprises Limited t/a Devon Bed Centre & Christies
Furniture takes the privacy of its customers very seriously and the security of
your personal information is extremely important to us.
what information we collect about you, and how it will be used and stored by us
when you use our Devon Bed Centre or Christie’s Furniture websites, contact us
electronically, visit our stores or contact us by telephone.
By making a purchase of goods or services from us, or
providing your contact details to us in store, visiting devonbedcentre.co.uk or
christiesexeter.co.uk or chistiesfurniture.co.uk registering an account,
placing an order or by communicating with us online by telephone you are
accepting and consenting to the practices described in this policy.
When we say ‘we’, ‘our’, ‘us’ we are referring to MPG
Enterprises Limited t/a Christies Furniture and Devon Bed Centre.
For the purpose of the General Data Protection Regulation
(EU 2016/679), the data controller is MPG Enterprises Limited t/a Devon Bed
Centre and Christies Furniture and whose registered office is c/o MPG
Enterprises, Francis Clark, Sigma House, Oak View Close, Edginswell Lane, Torquay,
TQ2 7FF. T/A Devon Bed Centre & Christie’s Furniture, 5 Grace Road West,
Marsh Barton, Exeter, EX2 8PU | Registered Company 05278523 | VAT Number
What information do we collect?
When you place an order with us in store, via our telesales
department or on our website, the information that we collect and store
relating to you is primarily used to enable us to provide our products and
services to you. This is to ensure that we can carry out our obligations
arising from any contracts entered into between you and us and to provide you
with the information, products and services that you request from us.
Your name, address and contact details may be shared with
our furniture suppliers and delivery contractors to ensure that we can fulfil
our contractual arrangement with you to deliver the products and services you
purchase from us.
We hold this information for the full period of the
furniture guarantee to allow us to commit to the guarantee and send out our
service managers if required.
Furniture suppliers who deliver to you directly will be
passed your full contact details, that you provide us, to allow them to fulfill
this requirement. In some cases, where they are responsible for the furniture
guarantee, this information may be stored for the full period of the guarantee
to allow them to fulfill this.
If you choose to contact us using the chat functions which
are sometimes enabled on our websites, these are supported by selected third
party providers who will store details of the chat securely on their own
servers for 12 weeks.
If you request a fabric sample from us then we will share
your name and address details with our furniture suppliers who will only use
this for providing you with this sample. Once this has been provided, your
details will be deleted.
If you request a service or a repair from us this will either
be completed by our Service Managers or we ask a third party to repair your
furniture, at which point we will share your name and address details with our
service team who will use this only for providing you with the repair service.
If you provide information to us about any person other than
yourself, you must ensure that they understand how their information will be
used and that they have given their permission for you to disclose it to us and
for you to allow us to use it for the purposes discussed with you e.g. to
arrange for delivery of the furniture.
If you choose to communicate with us by telephone, notes of
the conversation may be stored for our records for the purpose of providing our
service to you.
If you use our website to register an account, participate
in discussion boards, enter a competition, complete a survey or report a
problem with our products and services the information you provide to us will
be stored and may be used to facilitate that request or service.
Finance Applications: If you wish to enter into a
finance agreement to purchase furniture, we will facilitate this for you by
passing your information to the finance providers with whom we have agreed
arrangements in place. Those finance providers are third party data controllers
and are therefore responsible for any information that you provide to them. We
enable you to set up a direct relationship with these providers. The third
party finance providers may, for example, ask credit reference agencies about
you, keep records to help them decide whether to grant credit and to provide
you with finance.
Once the finance company have accepted your application for
finance, we only keep records in relation to which finance provider you have
entered into an arrangement with in order to finance your purchase with us as
well as the loan terms and the value of the finance requested. The finance
provider with whom we work with is Hitachi Capital PLC. Details about their own
VAT Refunds: We will never ask you to provide us with
sensitive personal data unless we require it to complete your requests. This
may be if you are exempt from VAT in relation to a disability, in which case we
may require data relating to your physical or mental health in order to make
arrangements requested by you. If you choose to provide this sensitive personal
data to complete your request, we will only use it for the specific reasons
discussed with you.
Why do we collect information and how do we use it?
Under the GDPR we must have a lawful reason for using (or
'processing') your personal information. One of the lawful reasons is
'legitimate interests'. Legitimate Interests means that we can process your personal
information if we have a genuine and legitimate reason and we are not
harming any of your rights and interests in doing so.
So, what does this mean? When you provide your personal
details to us, we use your information for our legitimate business interests to
ensure we can provide you with the best service possible and help us ensure you
only receive relevant information from us.
Before doing this, though, we will also carefully consider
and balance any potential impact on you and your rights.
Some typical examples of when we might use the approach are
for preventing fraud, direct marketing, maintaining the security of our system,
data analytics, enhancing, modifying or improving our services, identifying
usage trends and determining the effectiveness of our advertising.
We will process the personal information you have supplied
to us to conduct and manage our business to enable us to give you the most
appropriate marketing, information, service and products and provide the best
and most secure experience. These are what we consider our 'Legitimate
The following are when and why we would use this
Direct Marketing: If you purchased from us prior
to the 23rd May 2018 and have not unsubscribed from receiving marketing information,
we will send you emails, SMS and postal marketing, which relates to relevant
promotions and offers that we feel will be of interest to you.
If you purchased from us after the 23rd May 2018 we will
only send you emails, and SMS marketing which relates to relevant promotions
and offers that we feel will be of interest to you if you have actively
consented to receiving it.
This information will be shared with partners, suppliers,
and agencies so they can process your personal information on our behalf. We
only share information that allows them to provide their services to us or to
facilitate them providing their services to you.
We will continue to process your information in this way
until you advise otherwise. You can opt out of this processing activity at any
point using the unsubscribe link on all emails and included within SMS, by calling
any of our stores or by emailing us.
We will never sell your details to other companies so that
they can market to you.
Add items to your basket: If you create an
account on our websites and add items to your basket but the sale is not
completed, we may contact you by telephone or email to ensure that there were
no technical issues that meant that you were unable to complete the purchase.
This information will be stored for 30 days before being deleted.
Customer Service surveys: When you make a
purchase from us, we will share your name and contact details with third
parties who will contact you on our behalf to conduct Customer Service surveys
by email and telephone. These surveys allow us to review the customer
experience and allow us to provide improved customer service and are not
marketing. The results of these surveys are then passed back to us to review
and take any relevant action. The personal information we share with them is
deleted from their systems after 5 years. These surveys contain no promotional
material or marketing messages however if you do not want to receive further
surveys you can opt out on receipt of them. These third parties will store your
email address if you choose to unsubscribe to ensure that they do not send you
further surveys on our behalf.
Using our websites: During each of your visits
to our website we may automatically collect the following information from you:
information, including the Internet Protocol (IP) address used to connect
your device to the Internet, your account login information, browser type
and version, time zone setting, the country and telephone area code where
your device is located, browser plug-in types and versions, operating
system and platform
about your visit, including the full Uniform Resource Locators (URL)
clickstream to, through and from our websites (including date and time);
products you viewed or searched for; page response times, download errors,
length of visits to certain pages, page interaction information (such as
scrolling, clicks and mouse-overs), methods used to browse away from page,
and any phone number you dial to contact our telesales or customer
This information will be used to administer our websites and
telephone services, and for internal operations, including troubleshooting,
data analysis, testing, research, statistical and survey purposes. It allows us
to improve our websites and telephone services to ensure that information is
provided in the most effective manner for you (and for your device).
The personal information collected in this way is held on
file for as long as necessary to provide the products and fulfil the
transactions you have requested, or for other essential purposes such as
complying with our legal obligations, resolving disputes and enforcing our
When we process your personal information for our legitimate
interests, we will consider and balance any potential impact on you and your
rights under data protection and any other relevant law. Our legitimate
business interests do not automatically override your interests – we will not
use your personal data for activities where our interests are overridden by the
impact on you (unless we have your consent or are otherwise required or
permitted to by law).
How do we store your data?
Any personal data that is provided to us is stored on our
secure servers and/or those of the service provider hosting our site on our
Where we have given you (or where you have chosen) a
password which enables you to access certain parts of our site, you are
responsible for keeping this password confidential. We ask you not to share
passwords with anyone.
We will only retain personal data for as long as is
necessary to provide the products and fulfil the transactions you have
requested, or for other essential purposes such as complying with our legal
obligations. If you have any questions relating to our retention or destruction
of your data, please contact us using the details set out in the Contact Us
In accordance with the General Data Protection Regulations
(EU 2016/679), we employ strict physical, electronic and administrative
security measures to protect your information from access by unauthorised
persons and against unlawful processing, accidental loss, destruction and
damage both on-line and off-line. The transmission of information via the
internet is, however, not secure and therefore we cannot guarantee the security
of data sent to us electronically by you. Any transmission of such data is
therefore entirely at your own risk. If you have any questions relating to
security of your data, please contact us using the details set out in the
Contact Us section.
You should be aware that if we are requested by the police
or any other regulatory or government authority investigating suspected illegal
activities to provide your personal information, we may be obliged to do so.
Where we sell part or all of our business to a third party,
in which case we may disclose your personal data to the prospective or actual
seller or buyer of such business or assets.
Where we are legally required to disclose your information
or in order to enforce or apply our terms and conditions or other agreements;
or to protect our rights, property, or safety or those of our customers or
other third parties.
Third Party Links
You may find links to third party websites on our site. The
operators of those websites will apply their own privacy policies and you
should check them before you use them or submit any data to them.
We are not responsible for their policies or the way they
use your data or cookies, and we will not be liable for any loss, damage or
distress you may suffer of incur as a consequence.
Access to information and other rights
You have the right to access information we hold about you.
If you wish to exercise your right of access, you must submit a written request
and provide proof of your identity before we supply the information to you.
You also have the right to:
us to prevent processing that is causing - or is likely to cause - you
substantial damage or distress;
us not to make certain decisions automatically if they significantly
us to make any necessary changes to the personal data we hold about you in
order to ensure that it is accurate and up to date;
us to have your personal data erased and to prevent processing in specific
the personal data is no longer necessary in relation to the purpose for
which it was originally collected/processed.
the individual withdraws consent.
the individual objects to the processing and there is no overriding
legitimate interest for continuing the processing.
personal data was unlawfully processed (i.e. otherwise in breach of the
personal data has to be erased in order to comply with a legal obligation.
personal data is processed in relation to the offer of information society
services to a child.
We may refuse to comply with a request for erasure when
personal data is processed for the following reasons;
exercise the right of freedom of expression and information;
comply with a legal obligation for the performance of a public interest task
or exercise of official authority.
public health purposes in the public interest;
purposes in the public interest, scientific research historical research
or statistical purposes; or
exercise or defense of legal claims.
Should you wish to contact us about any of these matters,
please use firstname.lastname@example.org
If you have any questions or concerns with how we process
your personal information please do not hesitate to contact us via email -
- Via telephone on 01392 255902 In writing to our head office address, MPG
Enterprises, 5 Grace Road West, Marsh Barton, Exeter, EX2 8PU | Registered
Company 05278523 | VAT Number 7877496
If you are unhappy with how we are processing your personal
information you have the right to refer the complaint to the regulator, the
Information Commissioners Office.
You can do this by visiting their website or contacting them
at 0303 123 1113