6-Yr Manufacturer’s & 10-Yr Stain Guarantee

6-Yr Manufacturer’s & 10-Yr Stain Guarantee

Investing in a great mattress and bed base means investing in long-term peace of mind. We are so confident in every product we hand-select that we back your purchase with a dual-layered protection plan designed to keep your bed pristine and supportive for years to come.

To give you complete confidence, every mattress order automatically includes a complimentary, high-performance Staingard Mattress Protector. By combining our 6-Year Manufacturer’s Guarantee with Staingard's advanced 10-year stain-defence technology, we ensure your sleep system is structurally protected, and your mattress is completely protected against unexpected accidents for a full decade.

The Full Terms and Conditions

This protection package consists of two distinct parts: our voluntary 6-Year Store Manufacturer’s Guarantee and your bundled 10-Year Staingard Protection Plan. Please review the full requirements below.

1. What is Covered

Our 6-Year Promise (Years 1–6): We want your bed to stay as supportive

as day one. We fully cover broken or collapsed springs, frame warping, or structural seam failures under normal use. This covers both the mattress and the bed base, including any visible sagging or deep mattress indentations greater than 2.5cm (1 inch) not caused by an incorrect setup. [1]

Our 10-Year Stain Promise (Years 1–10): Life happens, and we have you covered. Your Staingard protection plan completely handles sudden, accidental spills from everyday foods, drinks, cosmetics, inks, and household acids that manage to penetrate the protector and mark the mattress fabric.

Stain Guarantee Mattress Exclusivity: Please note that while the 6-Year Manufacturer's Guarantee covers both the bed base and the mattress, the 10-Year Stain Promise covers the mattress only. This stain protection does not extend to the bed base, divan, headboard, or any associated bed frame.

2. The Golden Rule: The Protector Must Be Used

To keep your mattress looking and feeling brand new, the provided Staingard Mattress Protector must be fitted from day one. Far from a basic cover, this luxurious, ultra-comfortable protector is fully washable and highly breathable, offering advanced anti-allergen and dust mite protection. Your 10-year stain warranty remains fully active as long as this premium protector is on the bed at the time of an accident.

3. Fair Exclusions (What is Not Covered)

While we aim to be as generous as possible, we do have a few fair exclusions to keep our prices competitive for everyone:

The Mattress Settling In: Just like a new pair of premium shoes, your mattress will naturally soften and the internal comfort layers will settle slightly as they contour to your body shape. This is completely normal and means your mattress is doing its job.

Changes in Comfort Taste: Your sleep health is vital, but we cannot accept claims if your personal firmness preferences change over time, or if the mattress simply feels too hard or soft down the line.

Gradual Everyday Aging: Our stain plan is built for sudden accidents, so it does not cover the slow, gradual build-up of daily dust, perspiration marks, or body oils that naturally accumulate over years of use.

Accidental Damage and Misuse: To protect the structural integrity of your bed, we cannot cover accidental rips, cuts, burns, or structural issues caused by jumping on the bed or from general miss-use, overloading it, or pet damage.

Neglect and Hygiene: For the safety of our delivery teams, we cannot process claims for mattresses or bases that have developed severe hygiene issues, dampness, or mould due to poor room ventilation or neglect.

Stain Exclusions for Bed Bases: The stain guarantee strictly excludes any marks, spills, or accidental damage caused to the bed base, divan base, drawers, or headboard fabric. Only the mattress itself is covered for stains.

4. Hassle-Free Claims Validation & Verification

We believe making a claim should be straightforward. Depending on when an issue arises, we use a simple verification process:

Your First 6 Months: If any manufacturing fault develops within the first six months, we will arrange a direct repair or replacement as soon as we receive your completed claim form.

Years 1 to 10 Support: For claims made after the first six months, the verification rests on the claimant. To help us fix the issue quickly, simply provide clear photographic evidence of the problem (such as using a straight-edge ruler to show dipping or structural base faults) alongside your claim form.

Independent Advice: We want to be completely fair, so we reserve the right to request an independent inspection report or a professional assessment before replacing an item.

Stain Reporting: To make sure stains don't set permanently, please report any accidental spills to the Staingard claims team within 14 days of the accident.

5. Delivery and Collection Fees for Replacements

First 6 Months: If a replacement or repair is approved within your first six months, we will happily cover all collection and redelivery transport costs.

After 6 Months (Years 1 to 10): All claims serviced under this voluntary commercial guarantee are subject to our standard transportation and collection fee to cover essential logistics costs.

6. How Your Guarantees Work Together

A Partnership for Your Peace of Mind: Your 6-Year Manufacturer’s Guarantee is managed directly by our team. The 10-Year Stain Promise is an extended service provided and fulfilled directly by the experts at Staingard.

Our Role and Liability: We are delighted to supply you with this complimentary protection kit to keep your bed looking beautiful. Because the stain policy is a dedicated agreement between yourself and Staingard, any claims, resolutions, or policy details are handled directly by them, meaning our store cannot accept liability for stain-related assessments or decisions.

Full Policy Documents: Please note that the full, comprehensive terms and conditions of your 10-Year Staingard Warranty will be provided directly with the product upon delivery. We highly recommend reviewing their specific guidelines to ensure your policy remains fully active.