Frequently asked Questions
Our Lowest Price Guarantee
We love offering you the absolute best value on our beautiful, high-quality bedroom furniture as well as our beds and mattresses. If you happen to spot the exact same item for a lower price at another retailer, please let us know! We will gladly review it and, wherever possible, match that price. This way, you get the best deal around while still supporting a local independent business.
How It Works
To help us match a price for you, the competitor's offer just needs to tick a few standard boxes:
Available Right Now: The item must be brand new, in stock, and ready for immediate delivery with the same arrival timeframe. We are unable to match a bed we have in stock against a competitor's backordered or delayed stock.
Completely Identical: The item needs to be the exact same brand, model, size, fabric, colour, and specification. Because of this, we can't match against ex-display clearance items, liquidation stock, or closing-down sales.
Genuine Retailers: The competitor must be an authorized UK retailer selling directly to the public. This means we cannot match prices found on auction websites or third-party online marketplaces.
The Total Cost: When we compare prices, we look at the full final cost. This includes any delivery, assembly, or extra hidden charges the other store adds at checkout.
Standard Pricing Only: To keep things fair, we can't match membership-only prices, club loyalty rewards, promotional vouchers, bundle packages, or special first-time customer discounts.
Payment Methods: The payment options and finance terms offered by the other retailer must be comparable to the terms we offer you.
Our friendly team will just do a quick, simple check to verify the details before locking in your discount. To get your savings applied, please reach out to us to
arrange your price match prior to completing your order or delivery, as we are unfortunately unable to adjust prices or issue refunds retrospectively once an order has been finalized and processed.
Ready to Match a Price?
Get in touch with our lovely team today and we will take care of everything for you!
Drop Us an Email
exeter@devonbedcentre.co.uk
exeter@christiesfurniture.co.uk
penryn@christiesfurniture.co.uk
Give Us a Ring
Devon Bed Centre: 01392 255906
Christies Furniture Penryn: 01326 373272
Christies Furniture Exeter: 01392 908333
The image on page 10 is nice but nothing like our showroom so best to replace or delete.
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They all come with a 5 year guarantee and are Britsh made.
Here is what AI gave me when I told it about the options that we offer with our adjustable beds which we could incorporate please...
Fully Customise Your Sleep
Adjustable beds improve posture, ease chronic pain, and boost comfort. The base model is just the starting point. You can customise your setup with optional extras to maximise your investment. [1, 2, 3]
Here are the most popular additions to consider for your sleep system.
Advanced Mobility and Heavy-Duty Support
High-Low Lifter Bases: These bases raise or lower the entire height of the bed vertically. This feature helps users transfer easily from a wheelchair. It also sets the bed at a comfortable height for caregivers. [1, 2, 3, 4]
Heavy-Duty Weight Upgrades: Standard motors can be upgraded to heavy-duty variants. These reinforced bases comfortably support heavier weights up to 25 or 30 stone without straining the mechanisms.
Mobility Support Rails: Attachable side rails provide vital leverage when getting in and out of bed. They also offer extra peace of mind overnight. [1, 2]
Enhanced Comfort and Convenience
Built-in Massage Systems: Internal massage units fit directly into the frame. They use gentle vibrations to soothe aching muscles and improve circulation.
Wireless Controls: Upgrading to a wireless remote eliminates clutter. It makes adjusting your sleeping position completely effortless.
Smart Storage and Styled Frames
Integrated Storage: Specialised mechanisms still allow room for storage. Modern designs offer built-in drawers or gas-lift ottoman bases. [1, 2]
Shallow Base Frames: You can choose a shallow base on legs instead of a deep divan. This style provides essential under-bed clearance for mobility hoists. [1]
Matching Headboards: Complete your room with a bespoke headboard. These are upholstered in matching or complementary fabrics. [1]
Ready to Build Your Perfect Bed?
The right accessories turn a standard bed into a tailored sleep system. Visit our showroom today to test these features in person. Our team will find the perfect combination for your lifestyle.
ALSO, WORTH INCLUDING SOMETHING LIKE THE BELOW REGARDING THE HEALTH BENEFIT.
Here are the primary health benefits of using an adjustable bed, categorized for quick reading:
Respiratory & Circulation Relief
Reduced Snoring and Sleep Apnea: Elevating the head opens up airways. This prevents the tongue and tissues from blocking the throat.
Improved Blood Circulation: Raising the legs reduces pressure on the heart. It helps blood flow back to the upper body more efficiently.
Decreased Fluid Retention: Elevating the lower limbs prevents fluid build-up in the legs, ankles, and feet. [1]
Pain Management & Joint Comfort
Lower Back Pain Relief: Elevating the head and knees matches the natural curve of the spine. This takes the pressure off the lower back muscles and discs.
Arthritis Relief: Custom positions take the weight off painful, aching joints. This reduces morning stiffness and inflammation.
Sciatica Management: Raising the knees slightly stretches the lower back. This directly decompresses the sciatic nerve. [1]
Digestion & Mobility Support
Reduced Acid Reflux and GERD: Keeping the upper body elevated uses gravity to keep stomach acid down. This prevents nighttime heartburn and throat irritation. [1]
Easier Digestion: Sleeping at a slight incline helps the body process food more comfortably before and during sleep. [1]
Easier Bed Transfers: High-low bases and lift assistance make getting in and out of bed safer. This significantly reduces strain on weak knees, hips, and caregivers.
AND ALSO SOMETHING ABOUT THE VAT SIDE OF THINGS WHERE IF A CUSTOMER IS DISABLED THEY DONT HAVE TO PAY VAT
How to Claim VAT Relief on Your New Adjustable Bed
If you are living with a long-term illness or medical disability, you are likely eligible for 0% VAT on your new adjustable bed.
You do not need to pay the tax and claim it back later. We do not charge you the VAT at all during your purchase. The standard 20% tax is deducted right at the checkout, saving you hundreds of pounds instantly.
A Quick, Hassle-Free Process
Claiming your discount is incredibly straightforward. You do not need a doctor's note or
official government letters.
To secure the relief, you simply fill out a one-page self-declaration form. You just provide your name, address, and a brief description of your medical condition. We keep this form on file to show HM Revenue and Customs (HMRC) why the tax was omitted.
What Sort of Conditions Qualify?
Under HMRC rules, you qualify if you have a chronic physical or mental impairment that impacts your daily life. It does not matter if you are not registered as disabled, and the scheme is not means-tested.
Common qualifying conditions include:
Joint and Muscle Issues: Severe arthritis, osteoporosis, and chronic back or neck pain.
Cardiovascular & Respiratory Diseases: High blood pressure, heart disease, asthma, and COPD.
Neurological Conditions: Parkinson's, multiple sclerosis (MS), epilepsy, and dementia.
Long-Term Illnesses: Diabetes, cancer, and terminal illnesses.
Mobility Impairments: Any permanent condition that leaves you needing help walking or standing.
Please note: Being elderly or frail on its own does not qualify you under HMRC guidelines unless you also have a specific long-term health condition.
Visit Us Today
Our team makes the paperwork entirely stress-free. Visit our showroom today to choose your perfect bed, and we will handle the form with you in just a couple of minutes.
Will it fit? Measuring Your Space:
Choosing a new bed or matching bedroom furniture is the ultimate way to transform your space. To help you perfectly plan your new layout and look forward to delivery day, here are a few quick tips to make the process completely effortless.
Visualise Your New Layout
The Magic Floor Trick: An easy way to picture your new bed or wardrobe is to lay out a few sheets of newspaper on your floor to match the item sizes. See, the internet isn't good for everything! This old-school trick lets you see exactly how much floor space you will have left for walking around comfortably.
Room to Breathe: Consider your daily movements. You'll want to ensure there is plenty of space to slide open under-bed storage drawers, open wardrobe doors fully, and easily step out of bed in the morning.
Perfect Wall Placement: Take a quick glance at your walls to make sure your stunning new headboard or tall chest of drawers won't accidentally cover up a favorite window view, a light switch, or a radiator.
2. Relax and Clear the Way
Smooth Sailing Delivery: Our delivery teams love a clear run! It is always a great idea to cast a quick eye over your main hallway, front door, or
staircase beforehand just to make sure there is a nice, comfortable path for your new items to glide through.
Simple Delivery Paths: To make things super easy for the team on delivery day, just double-check that the route to your bedroom is clear of any small obstacles like loose rugs, standing lamps, or wall pictures.
Peace of Mind: Most of our larger bed frames and wardrobes are thoughtfully designed to arrive flat-packed or in manageable sections, making them beautifully simple to move into almost any standard bedroom.
3. Unsure? The Quick Clearance Check
If you have a particularly tight corner or a low ceiling and want absolute peace of mind, just grab the measurements from your chosen item's product page first. Then, grab a tape measure for a swift check on these three spots:
The Front Door: Open it wide and measure the inside width of the frame to make sure your item can glide through.
The Staircase Pivot: If your stairs turn a sharp corner, measure the clearance height from the steps up to the ceiling at that specific turning point.
The Narrowest Gap: Check the width of any tight hallways to make sure it matches up comfortably with the depth of your new furniture.
A Final Word - We Are Always Here to Help!
At the end of the day, homes come in all shapes and sizes, and we are completely used to navigating them. If you are ever unsure about a tricky doorway, an awkward staircase angle, or which bed style fits your room layout best, please just give our friendly team a shout. We love helping you build your dream bedroom and are always happy to chat through the details before you buy!
Returns & Cancellations
We want you to love your new bed! If something isn't quite right, we are always here to help you get it sorted.
Cancelling Your Order & Made-to-Order Beds
Standard Stock Items: Changed your mind before delivery? No problem at all. If it’s a standard stock item, you can cancel at any time before it leaves our warehouse for a full refund.
What is a "Made-to-Order" Item? These are beds, headboards, or mattresses built, upholstered, or altered specifically to your individual requirements—including your choice of non-standard fabrics, bespoke colours, or custom dimensions.
Changing a Made-to-Order Item: Because our workshop team gets to work quickly, you have a strict 48-hour window from your order confirmation to change or cancel a custom order.
Late Cancellations: If you need to cancel a custom order after those first 48 hours, please get in touch with us as soon as possible. Because our craftsmen will have already started on your bespoke build, a partial cancellation fee may apply to help us cover the specialist materials and
labour costs already incurred.
2. Returning an Item (If You Change Your Mind)
Our Return Window: Under the legal guidelines for Distance Contracts, you have 14 days from the day your delivery arrives to let us know if you would like to return a standard item.
Custom Orders: Because Made-to-Order items are custom-built to your unique specifications, we are unfortunately unable to accept change-of-mind returns on them once they have been delivered to your home.
Getting it Back to Us: For standard returns, you are responsible for getting the item safely back to our warehouse. Don't have a big van? Don't worry! We can gladly arrange a professional collection for you, and we will simply deduct a transport collection fee from your final refund.
Keeping it Fresh: To qualify for a refund, items just need to be completely unused, in a perfect resalable condition, and tucked safely inside their original packaging.
Hygiene Rules: For health and hygiene reasons, we cannot accept returns on mattresses, pillows, or bedding if the protective packaging or seal has been opened, or if the items have been slept on.
Can I See or Try an Item Before Buying?
In most cases, yes absolutely! We highly recommend popping in to see our beautiful furniture and test out our beds and mattresses in person—after all, there is nothing quite like a proper comfort test to find your perfect match.
Because we want your visit to be completely worthwhile, here is a quick tip before you head out:
Our Displays Change Regularly: We love keeping our showrooms fresh, up-to-date, and full of inspiration, which means our floor models change quite frequently.
Give Us a Quick Shout First: To avoid any disappointment before you travel, please drop us a quick line or give us a ring to check if the specific item or model you have your eye on is currently on display at your nearest branch.
If the exact model isn't on the floor, our lovely showroom teams can almost always show you an incredibly similar alternative or guide you through fabric swatches to help you make your choice with complete confidence!
Drop In and See Us
Feel free to contact your closest showroom before your journey:
Devon Bed Centre (Exeter)
Telephone: 01392 255906
Email: exeter@devonbedcentre.co.uk
Christies Furniture (Exeter)
Telephone: 01392 908333
Email: exeter@christiesfurniture.co.uk
Christies Furniture (Penryn)
Telephone: 01326 373272
Email: penryn@christiesfurniture.co.uk
Do You Offer Free Fabric Samples or Swatches…
Free Fabric Samples: Finding Your Perfect Match
We know that choosing the right texture and shade is a big part of creating your dream bedroom! To help you design with complete confidence, we are always delighted to provide fabric samples so you can see exactly how they look and feel in the unique lighting of your own home.
Before you request your swatches, here are a few handy things to keep in mind:
Get Expert Advice: Along with your samples, our lovely, knowledgeable team is always on hand to offer friendly design tips, advice on durability, or help you figure out which fabric type best suits your lifestyle.
A Quick Note on Fabric Batches: Because our gorgeous fabrics are woven and dyed in traditional mill batches, very minor colour or shade variations can occasionally happen between different production runs. Getting a sample is the best way to get a beautifully close match to your final build!
Request Your Samples Today
Drop our friendly team a line and we will get your swatches sorted out for you:
Get in Touch via Email
exeter@devonbedcentre.co.uk
exeter@christiesfurniture.co.uk
penryn@christiesfurniture.co.uk
Give Us a Ring
Devon Bed Centre: 01392 255906
Christies Furniture Penryn: 01326 373272
Christies Furniture Exeter: 01392 908333
6-Yr Manufacturer’s & 10-Yr Stain Guarantee
Investing in a great mattress and bed base means investing in long-term peace of mind. We are so confident in every product we hand-select that we back your purchase with a dual-layered protection plan designed to keep your bed pristine and supportive for years to come.
To give you complete confidence, every mattress order automatically includes a complimentary, high-performance Staingard Mattress Protector. By combining our 6-Year Manufacturer’s Guarantee with Staingard's advanced 10-year stain-defence technology, we ensure your sleep system is structurally protected, and your mattress is completely protected against unexpected accidents for a full decade.
The Full Terms and Conditions
This protection package consists of two distinct parts: our voluntary 6-Year Store Manufacturer’s Guarantee and your bundled 10-Year Staingard Protection Plan. Please review the full requirements below.
1. What is Covered
Our 6-Year Promise (Years 1–6): We want your bed to stay as supportive
as day one. We fully cover broken or collapsed springs, frame warping, or structural seam failures under normal use. This covers both the mattress and the bed base, including any visible sagging or deep mattress indentations greater than 2.5cm (1 inch) not caused by an incorrect setup. [1]
Our 10-Year Stain Promise (Years 1–10): Life happens, and we have you covered. Your Staingard protection plan completely handles sudden, accidental spills from everyday foods, drinks, cosmetics, inks, and household acids that manage to penetrate the protector and mark the mattress fabric.
Stain Guarantee Mattress Exclusivity: Please note that while the 6-Year Manufacturer's Guarantee covers both the bed base and the mattress, the 10-Year Stain Promise covers the mattress only. This stain protection does not extend to the bed base, divan, headboard, or any associated bed frame.
2. The Golden Rule: The Protector Must Be Used
To keep your mattress looking and feeling brand new, the provided Staingard Mattress Protector must be fitted from day one. Far from a basic cover, this luxurious, ultra-comfortable protector is fully washable and highly breathable, offering advanced anti-allergen and dust mite protection. Your 10-year stain warranty remains fully active as long as this premium protector is on the bed at the time of an accident.
3. Fair Exclusions (What is Not Covered)
While we aim to be as generous as possible, we do have a few fair exclusions to keep our prices competitive for everyone:
The Mattress Settling In: Just like a new pair of premium shoes, your mattress will naturally soften and the internal comfort layers will settle slightly as they contour to your body shape. This is completely normal and means your mattress is doing its job.
Changes in Comfort Taste: Your sleep health is vital, but we cannot accept claims if your personal firmness preferences change over time, or if the mattress simply feels too hard or soft down the line.
Gradual Everyday Aging: Our stain plan is built for sudden accidents, so it does not cover the slow, gradual build-up of daily dust, perspiration marks, or body oils that naturally accumulate over years of use.
Accidental Damage and Misuse: To protect the structural integrity of your bed, we cannot cover accidental rips, cuts, burns, or structural issues caused by jumping on the bed or from general miss-use, overloading it, or pet damage.
Neglect and Hygiene: For the safety of our delivery teams, we cannot process claims for mattresses or bases that have developed severe hygiene issues, dampness, or mould due to poor room ventilation or neglect.
Stain Exclusions for Bed Bases: The stain guarantee strictly excludes any marks, spills, or accidental damage caused to the bed base, divan base, drawers, or headboard fabric. Only the mattress itself is covered for stains.
4. Hassle-Free Claims Validation & Verification
We believe making a claim should be straightforward. Depending on when an issue arises, we use a simple verification process:
Your First 6 Months: If any manufacturing fault develops within the first six months, we will arrange a direct repair or replacement as soon as we receive your completed claim form.
Years 1 to 10 Support: For claims made after the first six months, the verification rests on the claimant. To help us fix the issue quickly, simply provide clear photographic evidence of the problem (such as using a straight-edge ruler to show dipping or structural base faults) alongside your claim form.
Independent Advice: We want to be completely fair, so we reserve the right to request an independent inspection report or a professional assessment before replacing an item.
Stain Reporting: To make sure stains don't set permanently, please report any accidental spills to the Staingard claims team within 14 days of the accident.
5. Delivery and Collection Fees for Replacements
First 6 Months: If a replacement or repair is approved within your first six months, we will happily cover all collection and redelivery transport costs.
After 6 Months (Years 1 to 10): All claims serviced under this voluntary commercial guarantee are subject to our standard transportation and collection fee to cover essential logistics costs.
6. How Your Guarantees Work Together
A Partnership for Your Peace of Mind: Your 6-Year Manufacturer’s Guarantee is managed directly by our team. The 10-Year Stain Promise is an extended service provided and fulfilled directly by the experts at Staingard.
Our Role and Liability: We are delighted to supply you with this complimentary protection kit to keep your bed looking beautiful. Because the stain policy is a dedicated agreement between yourself and Staingard, any claims, resolutions, or policy details are handled directly by them, meaning our store cannot accept liability for stain-related assessments or decisions.
Full Policy Documents: Please note that the full, comprehensive terms and conditions of your 10-Year Staingard Warranty will be provided directly with the product upon delivery. We highly recommend reviewing their specific guidelines to ensure your policy remains fully active.
